WHAT ITEMS ARE RETURNABLE?
- Refunds are only offered in the event of a defect. Defects must be brought to my attention within 48 hours of receiving an item. We cannot refund a pre-order as it was specifically ordered for you. If you need to make changes to it, please contact us immediately.
- Refunds are issued back to the original method of payment or with an online credit.
- An item is only eligible for exchange within 7 calendar days of receiving your shipment and must be brand new in the package. Please include your information and reason for exchange in the package.
- Please note that the return or exchange process must be completed within 7 days after you have made contact with LB&BB.
- LB&BB reserves the right to refuse any exchange or refund.
WHAT ITEMS ARE NON-RETURNABLE OR EXCHANGEABLE?
- Free gifts
- Promotional Items
- Clearance items
- Holiday items
- Mystery Boxes
ARE THERE ANY CHARGES FOR RETURNS OR EXCHANGES?
- Original shipping charges are non-refundable
- You are responsible for return shipping charges unless the item was defective or incorrectly sent.
Please send email immediately to firstname.lastname@example.org, so that we start the process for your to return or exchange your merchandise.